Experienced Customer Service Manager Strengthens The Team at Berkeley Myles Solutions
Customers Come First
Berkeley Myles Solutions realise that as markets evolve – so must we for our customers. Therefore, we treat our customers’ challenges and opportunities as our own.
Berkeley Myles Solutions understand that requirements change and we partner with our customers to offer a complete and flexible production management solution that continuously fits their needs. It is known that our relationship with our customers is as strong as a steel chain.
Berkeley Myles Solutions have grown from a position of understanding customer needs, delivering consistently above expectations and taking pride in what we do. However, we are continuously seeking to deliver enhancements and improvements to the services we offer our customers. We achieve this through a strong team ethic and building trust with our customers evidenced by doing what we say.
Graham Prentice – Customer Service Manager
When using a system that is critical to the running of your business, Berkeley Myles Solutions understand how important it is to have help and advice at hand when you need it most. As a result, Berkeley Myles Solutions have employed Graham Prentice as Customer Service Manager to help further bolster the excellent customer service and support team.
Tony MacBride Managing Director said: “With 40 years’ manufacturing experience, Graham is a superstar signing. He has a background working at the coalface as a production engineer to implementing manufacturing software systems so he understands what our customers need. With Graham’s range of skills and experience he will offer expert guidance on how customers can get continued benefit from the software.”
Graham’s role is to offer a strategic view and advise customers on how to get the best out of their software. Graham will be the key point of contact after sale and will manage the customer journey. Graham will manage customer interactions overseeing the progress of new implementations and will manage the annual UK customer seminars to take forward the customer suggestions for future development of the software and customer support.
Graham said: “I’m delighted to be joining the team and taking on this new challenge. I’m looking forward to building a close relationship with ProgressPlus users and helping to make the customer implementation process even smoother and faster.”
Tony concluded: “Customers are at the centre of our company’s values and we recognise that our success is built on theirs. We pride ourselves on never losing sight of our customers desired business outcomes – they are at the core of what has made us unique as production control system provider for the last 20 years.”