Metrol Springs take pride in having over 30 years of experience in British Manufacturing with their products being designed in the UK. Metrol Springs manufacture the gas springs for metal stamping and for the automotive industry, supplying to JLR, Honda, Nissan and some of their Tier 1 suppliers.
The existing processes and inefficient way of managing operations was one of the main drivers for purchasing a new manufacturing system. Chris Pegram commented “we had stock control issues. If you cannot control and move stock around the building the whole place will become inefficient. Another factor was traceability. We manufacture large gas springs and it is forced upon us to be compliant to ISO 9001. We needed an electronic system that would give us this traceability.”
Metrol Springs had worries about implementation and customisation. Chris said: “after the problems with using another software vendor, it decreased my level of confidence on software systems working for us.
- How do you go from our antiquated system to a system like ProgressPlus that is well controlled?
- How are we going to implement it?
- How are we going to get data into the system?
- How are we going to deal with customising certain parts of the software to fit our way of doing business?
- In particular, with European Pressure Equipment Directive we have to do things in certain ways. How do we get your system to deal with this?
So these were some of the worries.”
The business has never been through change management with software. Chris said “it is fantastic when the managing director of Berkeley Myles Solutions, Tony, comes into your business and shows all these great features on the product but then you have to think, how are we going to fit this software in our company and get orders out of the door?”
Light at the end of the tunnel
First Class Technical Support
As a leading software business Berkeley Myles Solutions provide online support. Chris said: “after you purchase the software; after-sales support visit your premises and assess your needs and give you lots of homework. What if we needed help? You get a bit worried as they are based in Scotland.”
Chris continued: “The online support has been fantastic! You call Berkeley Myles Solutions, one of their technical support analysts, James in our case, logs into your system and it is like he is there. Sometimes we made silly mistakes, got stuck with something and Berkeley Myles Solutions was always there to help or show us how to resolve it.”
As well as the online support we received implementation and training. “Our Implementation Consultant, Colin, was really good when he visited us. He took the time to understand our business and our processes, what we were trying to do and set up ProgressPlus to fit our business needs.”
Two months to implement
Another concern for companies buying software is the length of time it will take to setup. Chris said “From day one when I put ProgressPlus on my PC, it took me less than two months to get started, which is perfect as other vendors told us it would take a year.”
Chris concluded: “Berkeley Myles Solutions is fantastic and I would recommend them to anyone. I am really impressed. What I am particularly impressed with is the flexibility, attitude and willingness to try everything to tailor the system to suit our specific requirements. From packing lists to ship goods to China, to tailoring templates to detail specific information, to integrating web shops and UPS Worldship, there has always been a positive approach and successful outcome. I think this is also a key issue when implementing a new system, can it be adaptable to specific requirements, having a company that supports and actively works with you to achieve this makes a huge difference to the successful implementation.”