European Circuits Case study
European Circuits was founded in 1999, in its current format. European Circuits don’t manufacture and supply their own products but assemble other people’s products. It supplies to 19 countries worldwide and offers full integration services including PCB design, manufacture, PTH and SMT assembly, cable assemblies, test and product build.
European Circuits were looking to give their customers transparency. They wanted their customers to see exactly what is going on with their product at any given time. Lead times are crucial, so it is important for them to inform their customers when the job will be completed and shipped.
Previously, they used manual systems including Excel, Word which were cumbersome and created problems with tracking quality. With growth, these inefficiencies multiplied and European Circuits found it harder to carry out business functions..
In 2011, the company implemented ProgressPlus, which was a significant growth period. European Circuits use ProgressPlus on a daily basis – from staff clocking in and out, to entering customer sales enquiries right through to shipment all the while they are tracking their business processes to become more streamlined.
Today, the business couldn’t live without ProgressPlus. It is the ventricles of the business.
For European Circuits, ProgressPlus is a selling point. The customers are impressed when they find out they can track a job and get reports on the delivery of their product.
Neil Johnson at European Circuits said:
“Berkeley Myles Solutions support team are fantastic, always courteous and self-explanatory. There are no questions too stupid to ask. I think they are brilliant. We are kept updated with the latest enhancements and we get support in person or online which is tremendous.”
“The business couldn’t operate without the system. It’s the heartbeat of the factory. We use it on a daily basis and we couldn’t operate without it. It is helping us grow further.”