Why do businesses get support so wrong? And why do they think it is acceptable to: Leave you on hold for 1 hour and 30 mins? Add you to a ticketing system? Point you to a knowledge base to sort the issue yourself? Customer support
Our managing director, Tony MacBride, recently visited our customer NCS Fabrications. He was pleased to hear that the business has grown significantly since they first bought ProgressPlus production control software 14 years ago. It is great to see ProgressPlus being part of a true manufacturing
Problem Retirement left a skills gap The company needed a proven system to streamline their operations Wanted a system to remove human error As custom moulders, AJ Glassfibre supplies a wide range of components to industries such as commercial vehicle, construction, general engineering, leisure, airport
We love nothing better than taking over a competitorâs site, but it can be frustrating to see the mess they leave after implementing their software. In Thailand, they have a slogan for selling fake goods – âSame Same but Differentâ. This is just what it
If you are not continually measuring what you are doing, why arenât you? Companies that arenât measuring their KPIs and objectives often get left behind. Whatâs measured improves. Thatâs never truer than when you want to improve your companyâs operational efficiency. Small changes make a
Desman Engineering is a family run business founded in 1989. The team at Desman are experts in large and precise sub-contract CNC machining in a wide range of different materials. The company migrated from an old home-made system developed in 1997 and implemented ProgressPlus to
